Cancellations and refunds

Your cancellation period

For UK service contracts, you normally have 14 days after the day the contract is made to cancel, without giving a reason. The early-start request allows planning to begin within that period; payment by itself does not start planning.

Before planning starts

If you cancel before planning starts, FieldGuide will refund any payment taken in full.

After planning starts

If you expressly requested an early start, you may be charged a proportionate amount for the service provided before cancellation. The remaining refund is reviewed against the work completed. There is no automatic deduction or refund calculator.

After full performance and delivery

Change-of-mind cancellation rights may end once the service has been fully performed and delivered, where the required early-start request and acknowledgement were given. Delivery of the online guide, or of a PDF or printed copy, alone does not automatically establish full performance. Any outstanding included revisions or pre-travel obligations must be considered.

FieldGuide errors are corrected separately and do not use the included revision. Your statutory rights are not excluded.

Request a cancellation

Use your private order-status page with your FG reference to make a cancellation request. The request is stored for admin review. No email or refund is sent automatically.

You can also download the request template below for your records. Downloading it does not submit it. You do not have to give a reason.

Contact and reply-to: hello@fieldguidejourneys.com. Contact us at the address above if you need help with a cancellation request.

MileWilder digital adventures

MileWilder adventures are digital content, made available straight after payment. Before paying you agree that supply starts immediately and acknowledge that you lose your 14-day right to cancel once you open the guide; we confirm this by email before the guide can be opened. If you have not opened the guide, email us within 14 days for a full refund. See the MileWilder terms.

Payment and order confirmation

The trader identity is John Cusick trading as FieldGuide Journeys. Order confirmation, production communication and payment records are handled through the FieldGuide order workflow.