Service expectations

What FieldGuide does

Personalised travel research and itinerary planning, shaped around your dates, priorities, pace and practical needs.

Each FieldGuide is individually researched and planned using a combination of specialist research tools and human review. Important details are checked against current sources before delivery.

Where something can’t be verified reliably, we’ll tell you rather than guess.

What FieldGuide does not do

FieldGuide does not book or pay for hotels, flights, restaurants, tours, attractions or transport. You remain responsible for your own bookings and payments. There is no live concierge, emergency assistance or booking management.

Information can change

Prices, availability, opening hours, transport and booking rules may change. Check current information before booking and travelling. Where something cannot be verified reliably, we’ll tell you rather than guess.

Allergies and accessibility

Your stated requirements are used in planning, but important needs must be confirmed directly with venues and transport providers. Restaurants and menus can change. Travellers with serious allergies should always confirm directly with the venue before ordering. We do not guarantee allergen-free environments or accessibility.

Included at no extra cost

One more check before you go.

Included with every FieldGuide itinerary: we recheck the important time-sensitive details before you travel and let you know if something significant has changed.

Every paid itinerary includes checks around 7 days before travel and again around 48 hours before travel, where those checkpoints remain applicable. Short-notice trips may have only the remaining check, or neither checkpoint.

We focus on transport, opening times, temporary closures, booking requirements and other important details identified during planning. If something significant has changed, FieldGuide may notify you and, where practical, suggest an adjustment.

FieldGuide does not provide continuous live monitoring. This is not live concierge or emergency support.

Room for reasonable changes.

One set of reasonable changes is included, requested within 14 days of delivery and before travel begins, whichever comes first. You might swap activities, change restaurant style, adjust the pace or adapt around a new booking.

Changing destination, significantly changing dates, adding destinations or days, or substantially changing the travelling party may require the itinerary to be re-scoped.

Corrections to FieldGuide errors are handled separately and do not use your included revision.

FieldGuide

Cancellation information and request form

Submitting a trip brief starts a review. It does not take payment, confirm acceptance or begin production. If FieldGuide accepts your trip, the price and expected delivery date are confirmed before payment is requested.