FieldGuide service terms.

The trader details shown above are the current sole-trader details for FieldGuide Journeys.

1. The service

FieldGuide Journeys provides personalised travel-planning information and itinerary documents. We do not act as a travel agent, tour operator, booking manager, live concierge or emergency service. You make and pay for bookings directly with third-party providers.

2. Before an order is accepted

Submitting a trip brief is a request for review, not a paid order. We may ask questions, decline a trip we cannot research reliably, or propose a different scope. The price, scope and expected delivery date are confirmed before payment.

3. Information you provide

Please give accurate dates, traveller numbers and relevant requirements. Only provide personal information that is needed for the planning request and that you are entitled to share. Important changes after acceptance may require the work to be re-scoped.

4. Research and third-party information

We use current sources and human review, but opening hours, transport, prices, rules and availability can change. Important booking, allergy, accessibility, entry and safety requirements should be confirmed directly with the relevant provider or official source.

5. Delivery and revisions

Your expected delivery date is confirmed before acceptance. Standard turnaround figures are targets rather than guaranteed deadlines. One reasonable revision round is included within the stated revision window. Corrections to FieldGuide errors are handled separately.

6. Pre-travel checks

Paid itineraries include the pre-travel checks described in the agreed scope where the checkpoints remain applicable. They are scheduled checks, not continuous monitoring.

7. Cancellations and refunds

The cancellation process and any applicable refund position are explained on the cancellation page and in the information shown before live payment. The applicable cancellation information is shown before payment.

8. Your itinerary

Your FieldGuide is prepared for your personal trip. You may save, print and share it with the travellers in that trip. FieldGuide branding, original written material, templates and site content remain protected and should not be resold or republished as a competing product.

9. Problems and complaints

If something is wrong, contact us promptly so we can review it. See the complaints process for how to raise an issue.

10. Privacy

How personal information is handled is explained in the privacy information.

11. MileWilder ready-made adventures

MileWilder adventures are ready-made digital guides sold by John Cusick trading as FieldGuide Journeys. They are the same for every buyer and are not personalised. Sections 2 to 8 above describe FieldGuide's personalised service and do not apply to MileWilder adventures, except where this section says so.

Buying. The price shown at checkout is the total price. Sales are to consumers with a UK billing address only; a purchase with a billing address outside the UK is refunded in full and not delivered. The contract is made when Stripe confirms your payment.

Delivery and your right to cancel. The guide is digital content, made available straight after payment. We email your order confirmation and private link (this email records what you agreed), and only then can you open the guide, with the Open my guide button or the emailed link. Before paying you are asked to agree that supply starts immediately and to acknowledge that you lose the 14-day right to cancel once you open the guide. Supply starts when you first open the guide on any device. If you have not opened the guide, you may still cancel within 14 days for a full refund.

Access. Your purchase covers your travelling party on up to 6 devices at once, with online access for 24 months from purchase. While the adventure is on sale we re-check it at least once a year and correct reported factual errors. Support covers opening the guide and factual errors; it does not include personal planning, bookings or live travel help. If we withdraw an adventure within your 24 months, we give at least 60 days' notice so you can save or print it.

Quality and refunds. The guide must be of satisfactory quality, fit for purpose and as described. If it is not, we will fix it, and if we cannot fix it within 7 days we will refund you. These rights do not affect your statutory rights. If a purchase is refunded or disputed, the online guide stops opening. We cannot remove copies already saved on a device, printed or downloaded, and we ask you to delete them.

Use. You may use the guide for your own travelling party. Please do not share the link publicly, resell the guide or republish its text, research or design. Photographs credited under a Creative Commons licence stay under that licence: these terms, including the personal-use limits, apply to MileWilder's own text, research and design, not to those photographs, which you may use as their licence allows.

Safety. The guide is planning information, not live navigation. Follow road signs, local rules and weather warnings on the day. Prices, parking charges, opening times and campsite seasons can change after the date shown in the guide.